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Community Manager

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πŸ‡ΊπŸ‡Έ San Francisco, CA

The Community Team is looking for a new crew member who will help Discord's Community team on projects, including managing and engaging with our Discord Community servers! Reporting to our Senior Community Manager, you'll play an important role in the improvement and expansion of our Community programs by turning data into relevant insights that impact both our team and our superfans.

What you'll be doing

  • Manage the Discord servers for our established Community programs, including the Partner Program, HypeSquad, and more
  • Celebrate and surface the important feedback and incredible stories that come from our community
  • Shape the future of how we build trust and growth in new Community segments, such as working with college students
  • Manage on-brand Community events and activations throughout the year
  • Help establish how Discord engages with our superfans at scale
  • Lead experiments that help scale our community programs and their impact
  • Report on the health of our community servers, and make recommendations for improvement
  • Always promote optimization of process, tools, and teams for best program output
  • Implement new technologies to improve Discord's community programs performance
  • Set and track program performance goals through data measurement tools and dashboards

What you should have

  • 3+ years of experience in Community Management
  • Degree in Communications or other related fields
  • Track record managing large, external brand communities
  • Experience promoting meaningful relationships through community programs
  • Experience presenting complex data stories to channel owners and team members
  • Can create recommendations and implement new experiments to improve goals
  • Demonstrate the ability to understand important performance drivers against findings
  • Experience using Discord

Bonus Points

  • Built a Discord server from scratch, for professional or personal needs
  • Understands the best Discord server moderation and community practices
  • Experience using ZenDesk, Chartio, SendGrid, or Hubspot
  • Knowledge of online communities from platforms including Twitch, Facebook, Instagram, YouTube, and Reddit
  • Understanding of or direct experience with content creators
  • Multilingual
  • Can eat vanilla ice cream for every meal of the day

Benefits and Perks

  • Medical insurance including Health, Dental, Vision
  • 18 paid holidays
  • Unlimited sick days
  • Parental Leave and fertility benefits
  • Supported-employee clubs and Employee Resource Groups
  • Commuter Contributions of $270 a month (pretax)
  • Daily lunches and unlimited snacks
  • Monthly gym and fitness stipend

About Us

Friends, coworkers, gamers, nerds, moms, dads, engineers, designers, marketers, support. Originally, we created Discord to help people come together around games. It's been amazing to watch it grow into what it is today - a place where millions of diverse communities exist and people connect with old friends and new. Diversity and inclusiveness are a critical part of how we get to what's next. We believe that with diversity comes a better product, better decisions, and a better work environment. As we continue to grow, our values keep us dedicated to building a company that is representative of the world we live and play in.

Discord is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone.