Job Description

Want to be responsible for the awesome gaming experience of hundreds of millions of players? How about building a scalable platform that enables key revenue-driving and player engagement features in world-renowned games?

Demonware is an independently-run part of Activision Blizzard, Inc. We run every part of a player’s online experience, from logging in to matchmaking to climbing the leaderboards, for popular video game franchises such as Call of Duty, Crash Bandicoot, and Skylanders.

The work we do together every day impacts almost half a billion players around the world. We solve big company challenges with a small company feel. We are technology-driven with a culture of openness. This means collaborating to solve interesting challenges, enjoying the freedom to talk to anyone, and always feeling respected. We take the work seriously; ourselves, not so much.

Position Summary:

We are looking for an experienced Service Reliability Engineer who can provide input into all areas of service development, ensuring that millions of gamers enjoy a trouble-free experience.

You’ll be embedded on the development team, working directly with other engineers to ensure service design is reliable, scalable and has uptime at its core; automating to prevent issues happening in the first place; debugging problems at scale; supporting services in production by being part of an on-call rotation; and working closely with other departments to ensure that our platform, infrastructure, and product technologies support a sustainable future for the Titles department.

Responsibilities:

Work closely with other engineers in creating and supporting new features and services
Be a part of a full-service and cross disciplinary development team, participating in the full development process, including design, capacity planning, and production deployments, while promoting reliability engineering best practices
Contribute improvements to the availability, scalability, and efficiency of Demonware’s services
Improve the infrastructure supporting Demonware’s services
Troubleshoot issues with Demonware’s online services at scale
Contribute to and develop deployment and automation tools to more efficiently detect, address, and prevent problems from recurring
Be a part of our frontline on-call rotation, a responsibility you'll share with your engineering team and other Demonware engineers
Influence a culture of service ownership at Demonware. Engage in training and provide technical mentorship to other team members

Requirements:

Experience with at least one programming or scripting language, e.g. Python, Bash, Ruby, Perl, C/C++, PHP
Experience with databases: e.g. MySQL, Cassandra, Redis
Experience in monitoring and metrics systems, e.g. Nagios, Sensu, Graphite, Prometheus
Experience with configuration management systems, e.g. Ansible, Puppet, Chef, Salt, Terraform
Experience working with container orchestration e.g. Kubernetes, and/or experience with public cloud providers and cloud technologies e.g. Amazon, GCP is highly preferred
Background in Software Engineering is a huge plus
Experience working at scale is an asset - hundreds or thousands of servers / instances

What Demonware Offers:

Relocation support, 5 weeks of vacation plus 3 bonus days in December, pension, and top-tier medical, dental, and life insurance coverage for you and your dependents.

To find out more, visit: https://demonware.net/careers

Demonware by the numbers:

469+ million gamers
3.2+ million concurrent online gamers
100+ games
300,000 requests per second at peak
Average query response time of <.02 second
630,000+ metrics a minute
132 billion+ API calls per month

As an independent studio that’s part of Activision Blizzard, Inc., Demonware is responsible for developing and running the online services for some of the largest entertainment franchises in the world, including Call of Duty, Crash Bandicoot, and Skylanders. We work side by side with Activision’s game studios to deliver a Games as a Service platform at a massive scale. We ensure those games stay online, 24/7 through peak global launch events and beyond. We have offices in Vancouver, Canada; Dublin, Ireland; and Shanghai, China.