This job listing expired on Apr 18, 2019
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In 2016, a group of gamers and agency leaders embarked on a mission to redefine brand marketing in gaming and esports. Damage was formed with the goal of becoming the standard in esports marketing. Our agency is built on the expertise of professional gamers, videogame industry executives, hardware marketers, agency veterans, and an award winning creative director.

We are a full-service esports marketing agency with deep roots across gaming, esports, entertainment and lifestyle. We integrate live experiences, digital engagement and content to help our clients connect with their consumers. To best serve these clients, all our people are expected to meet Damage’s standard of excellence.

THE ROLE: DIRECTOR, CLIENT SERVICES

The Director, Client Services is a senior position on Damage’s Esports team with responsibility for overseeing the successful delivery of projects, from brief to execution. The Director, Client Services will ensure that client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by Damage and its clients.

Additionally, the Director, Client Services will be responsible for strategic leadership of projects as well as owning and nurturing key client relationships across a variety of accounts.

RESPONSIBILITIES

  • Manage a team of direct reports providing guidance and leadership, communicating a vision, and challenging the team to achieve goals
  • Develop and present strategic, insightful, flawless work independent of senior management oversight and input
  • Work in a collaborative manner with all Damage account teams to ensure seamless project delivery against the client’s objectives and agreed upon budget
  • Assist in defining the account/project team structure, roles & responsibilities
  • Build and maintain effective client relationships, establish credibility and ensure client needs are addressed in a timely manner. Manage complex challenges as they arise while also pushing back when necessary to achieve desired outcomes
  • Ability to lead complex creative campaigns and large-scale executions, predominantly event-based
  • Develop, manage and reconcile project budgets of $1M+
  • Ensure timely delivery of all assets including roles and responsibilities, budget, project timelines and status
  • Responsible for ensuring that projects are correctly budgeted for and meet expected financial targets
  • Understand the landscape for each client’s business/sector as well as the media context for their investments
  • Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
  • Provide leadership and guidance on deliverables to ensure best practices with project management
  • Consistently focus on business development and new revenue opportunities with existing clients and potential clients
  • Promote a consistent, positive working relationships between departments and client service team members

SKILLS AND EXPERIENCE REQUIRED

  • Minimum of a Bachelor's Degree
  • 7+ years relevant event operations experience (preferably in the experiential, sports or entertainment field)
  • Ability to remain calm under pressure, multi-task and prioritize workload while coordinating with others to proactively meet deadlines
  • Confidence to present and communicate with senior clients as well as the ability to independently craft complex, nuanced written communications for internal and external outreach
  • Possess exceptional written and oral communication skills
  • Capable of navigating tough issues and influencing those involved toward a desired outcome
  • Ability to foresee issues developing before they arise and develop a solution as needed
  • Maintain an open-minded mentality, allowing thorough exploration of all ideas and thought-starters
  • Focused, strong-minded individual with an ambition to help grow the company
  • Demonstrate an in-depth understanding of the experiential landscape and proven ability to deliver projects from the ground up
  • Thrive in a fast-paced environment and possess a ‘can-do’ attitude at all times
  • Lead and inspire other team members and generate positive morale
  • Strong attention to detail and highly organized
  • Must be comfortable working as an integral part of a team environment

Job Type: Full-time

Salary: $130,000.00 to $150,000.00 /year

Experience:

  • Agency Account Management: 7 years (Preferred)