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Senior Product Manager, Coaching and Training

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πŸ‡ΊπŸ‡Έ Fremont, CA

General Purpose: The Product Manager, Coaching and Training will be responsible to drive the development and execution of Corsair’s coaching and training offerings including:

  • DIY
  • Gaming
  • Streaming

Position Summary, Responsibilities and Expectations:

  • Product Management:
    • Conduct quantitative and qualitative analyses on services and customers to drive actionable insights and recommendations
    • Drive end-to-end planning, design, development and delivery of new coaching and training offers across all channels, ensuring alignment on marketing, UX, with BUs, Finance, Support, and IT
      • Write business, marketing and technical requirements to enable various use cases
      • Ensure coaching and training SKUs are up to date, relevant and pricing is appropriate
      • Develop new bundle offers based on customer needs, market trends, or new partnership opportunities
    • Synthesize internal (e.g., customer, products/services, and financial) and competitor data and parlay into actionable initiatives and outcomes
    • Track KPIs and actual results vs forecasted to inform iterative process and optimize on the offer design
    • Create and lead implementation plan for offer design changes, addressing resource needs, timing, and risks
    • Obtain buy-ins from all stakeholders and drive vision into action and results
    • Identify and address any process design gaps with services delivery
    • Own relationships with existing and potential third-party products/services partners to collaborate on offers
    • Build reporting, dashboards, and visualizations, monitor and understand performance along key KPIs
    • Partner with eCommerce, Marketing and other BU teams to ideate and deliver optimal plans
    • Solid project management experience, mapping out people, process, and technology requirements for seamless execution of short/long-term initiatives
  • Report to VP, Software & Services

Essential Skills and Experience:

  • 5-7 years of relevant experience:
    • Demonstrated history of successfully developing and bringing new product / services offerings to market
    • Internet and retail experience strongly preferred
    • Gaming and streaming market experience is valuable, but not required
  • Thorough understanding of P&L, breakeven & sensitivity analysis
  • Undergraduate degree and MBA or equivalent experience.
  • Leadership Skills:
    • Track record on building business plans and executing them
    • Ability to identify, prioritize critical vs important impact initiatives:
      • Strong analytical deduction and diagnostic ability to find and solve problems
      • Demonstrated strong business judgment and decision making skills
    • Proven success managing people and projects, working across teams, and driving performance in a cross-functional environment
  • General Skills:
    • Experience leveraging web analytics
    • Proficiency in multi-dimensional databases
    • Team player with strong interpersonal skills. Ability to build relationships of trust and manage professionals in both direct and indirect reporting capacities.
    • Detail orientation required. Ability to quickly identify issues and develop a recommended plan of action to address.
    • Self-starter with the ability to streamline executive decision making and effectively manage concurrent projects and teams.
    • Strong communication skills:
      • Deliver content feedback and articulate implementable strategies to make coaching and training content and services better
      • Presentation and interpersonal skills with the ability to communicate complex concepts clearly and persuasively across audiences at varying levels of the organization