This job listing expired on Apr 25, 2021
General Purpose
- Offer highest satisfaction RMA service to distributors according to warranty policy
- Manage RMA orders, refund and shipments
- Handles all customers’ inquiries in the best interest of the customers and Corsair
Position Summary, Responsibilities And Expectations
- Act as a first point of contact for customer inquiries
- Maintain company <24hr response time standards for all customer inquiries
- Effectively communicate and execute Corsair’s Limited Warranty Policy
- Manage daily backlog for assigned customers
- RMA receipt discrepancy resolution across all HUBs
- Possess customer-centric skills and ability to communicate effectively with people at all levels of the organization
- Demonstrates consistent attention to detail
- Maintain professional internal and external relationships that meet Corsair’s core values
Essential Skills And Experience
- Language skills: Good in English reading and writing
- BA/BS or 1-2 years’ experience in RMA Support or Customer Service Rol
- Good personality, Enthusiastic and dependable
- Demonstrates good judgment and critical thinking towards customer needs
- Ability to multitask and close inquiries fast and efficiently
- Exceptional written and verbal communication
- Proven ability to research and resolve problems
- Ability to work under pressure and to deadlines
- Possess the ability to work independently and as a team
- Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset) excellent at Excel, Word, etc.