This job listing expired on Aug 7, 2020
General Purpose:
The Director of Returns will define the vision and strategy to maximize cost recovery from product returns. This is a multi-faceted role encompassing responsibility in Channel Marketing, Reverse Logistics and Refurbishment Operations. This position will be responsible for the end-to-end supply chain through the reverse logistics flow and into the channels for re-sale of refurbished products
Position Summary, Responsibilities and Expectations:
- Develops future capabilities and long term vision for best in class reverse logistics network
- Leads cross-functional meetings to develop repair and refurbishment strategies
- Manages the reverse logistics operations network including both in house and outsourced operations with ODMs, CMs and service providers
- Responsible for the P&L of the refurbished product lines and inventory turns
- Develops the demand creation strategy and manage the marketing programs that drive demand for the products
- Manages the financial performance and risk management of customer returns, damages, trade-in, closeouts and recall
- Develops and manages worldwide go-to-market strategies and new asset recovery channels
- Develops project plans for the launch of new programs, features, and strategies
- Effectively manage repairs and refurbishment workstreams to identify opportunities and optimize cost, customer service and quality across all products and geographies.
- Collaborate closely with key stakeholder teams including Logistics, Quality, Customer Service, Procurement, Planning, Sales and Marketing to establish and build cross-functional buy-in.
Essential Skills and Experience:
- Experience of 7+ years in Supply Chain and Product Marketing
- Understanding and work experience in reverse logistics in general and specifically the disposition and transformation process related to returns
- Outstanding analytical capabilities. High level of proficiency in Excel and data analysis.
- Strong negotiation skills
- Excellent written and oral communication skills. Ability to work cross functionally in a dynamic environment. Strong work ethic with high degree of flexibility.
- Willing to travel, domestic and international, up to 15%
- Proven Writing Skills: business plans, product positioning, webassets, collaterals, etc.
- Proven track record of market segmentation, customer analysis, competitive analysis, and positioning experience
- Bachelor’s degree or equivalent experience
- Experience in various consumer PC components and peripherals such as Power Supplies, CPU Coolers, Keyboards, Mice, Headsets, a plus
Reporting to this position:
- Reverse Logistics Analyst
- Reverse Logistics Associate
