General Purpose

• Ensure customer experience is at world class level
• Ensure all efforts are expended to meet/exceed customer product delivery expectations
• Handles all customer inquiries in the best interest of the consumer and Corsair

Position Summary, Responsibilities And Expectations

• Act as a first point of contact for consumer inquiries via phone, Zendesk CRM, and Live Chat
• Effectively communicate and execute Corsair’s Limited Warranty Policy
• Manage daily backlog for consumer RMA and Webstore orders
• Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization
• Maintain professional internal and external relationships that meet Corsair’s core values
• Aptitude and interest in constantly seeking ways to improve the customer experience

Essential Skills And Experience

• BA/BS preferred, or combination of education & work experience
• Language skills: Fluent in English. Bilingual a plus.
• Experience in a multichannel (phone, or email, CRM, live chat) Customer Service role preferred
• Exceptional written and verbal communication skills
• Ability to work under pressure and to deadlines
• Possess the ability to work independently and as a team
• Ability to prioritize and demonstrate attention to detail and accuracy in order processing
• Enthusiastic and dependable
• Demonstrated proficiency with MS Office with emphasis on Excel (at least intermediate skillset), ability to type at least 55 WPM.
• Experience with Oracle EBS a BIG plus