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(Closed) Cash and Chargeback Analyst

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πŸ‡¬πŸ‡§ Wokingham

General Purpose

  • Cash - Apply daily incoming cash receipts from customers
  • Chargeback - will be responsible for "root cause" vendor chargeback discrepancy research and resolution

Position Summary, Responsibilities And Expectations

  • Daily cash posting/management
  • Reconcile against customer accounts, bank statements
  • Responsible for resolving and clearing On Account and Unapplied receipts
  • Other cash posting activities including but not limited to Corsair Direct Offset / Bad Debts adjustment / Credit Card monthly fee/ Write off
  • Work with customers, sales staff & CSG to minimize past due balances
  • Responsible for resolving chargeback issues and clearance for top 10 customers
  • Monitor, resolve and process all claims in an accurate and timely manner
  • Work with field and corporate associates to investigate and determine resolutions for chargeback discrepancies
  • Work with customers and collectors to gather information as appropriate to resolve outstanding disputes
  • Record and analyze metrics to measure supplier response, acceptance and resolution of chargeback submission
  • Follow process to re-dispute chargebacks escalated to CSG/ Finance/ Sales/ Executive
  • Understanding of vendor portals
  • Prepare weekly chargeback management reports
  • Assist in updating chargeback processes

Essential Skills And Experience

  • Proficiency in a major ERP system, ideally Oracle
  • Ideal candidate will have Bachelor’s degree, ideally financially related
  • At least 5 years working experience
  • Proficiency in Microsoft Office applications, including Word, Excel, etc. as well as working knowledge of the Internet.
  • Team player with active listening skills,
  • Strong analytical skills
  • Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and resolution abilities
  • Self-motivated and able to manage work independently and responsibly
Apply Now
This job has been closed. Either the position has been filled or it is no longer active.