The Workday Support Analyst supports and analyzes Workday processes, integration, functions, and configurations. The Workday Support Analyst audits Workday integrations and processes and provides reporting and data import support to various teams throughout the company.
What You’ll Do:
Provide general production support on Workday reporting, integration, and security functions
Work with various teams on business process configurations as needed
Audit status for integrations and process any exceptions or failures
Work with third-party system vendors as needed
Provide reporting support to various teams; create custom reports as needed for month end, quarter end, and year end processes
Provide support with ongoing mass data imports into Workday
Perform regression testing and impact analysis on core functions with new Workday updates
Configure Workday updates
What We Look For:
Three years’ software and application support experience
Five years’ experience as a Business or Systems Analyst
Two years’ experience as a Software Developer, Software Tester, or related technology area
Three years’ experience with web or desktop application technologies
Experience in writing documents and executing requirements, design, development, and testing
Experience with SQL and RDMS concepts
Experience with Human Resource Information Systems (HRIS)
Excellent analytical and problem-solving skills
Excellent written and verbal communication skills at all levels of an organization
Ability to prioritize tasks
Ability to work independently and as part of a team to perform against tight deadlines
Working knowledge of software development life cycle activities
Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high-level information into details and abstract low-level information to a more general understanding
Ability to distinguish user requests from the underlying business needs and distinguish solution ideas from requirements
Ability to lead and facilitate requirement elicitation meetings
Ability to deal with varied and difficult personalities while maintaining an even temperament
CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.
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