The Workday Support Analyst supports and analyzes Workday processes, integration, functions, and configurations. The Workday Support Analyst audits Workday integrations and processes and provides reporting and data import support to various teams throughout the company.

What You’ll Do:

  • Provide general production support on Workday reporting, integration, and security functions

  • Work with various teams on business process configurations as needed

  • Audit status for integrations and process any exceptions or failures

  • Work with third-party system vendors as needed

  • Provide reporting support to various teams; create custom reports as needed for month end, quarter end, and year end processes

  • Provide support with ongoing mass data imports into Workday

  • Perform regression testing and impact analysis on core functions with new Workday updates

  • Configure Workday updates

What We Look For:

  • Three years’ software and application support experience

  • Five years’ experience as a Business or Systems Analyst

  • Two years’ experience as a Software Developer, Software Tester, or related technology area

  • Three years’ experience with web or desktop application technologies

  • Experience in writing documents and executing requirements, design, development, and testing

  • Experience with SQL and RDMS concepts

  • Experience with Human Resource Information Systems (HRIS)

  • Excellent analytical and problem-solving skills

  • Excellent written and verbal communication skills at all levels of an organization

  • Ability to prioritize tasks

  • Ability to work independently and as part of a team to perform against tight deadlines

  • Working knowledge of software development life cycle activities

  • Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high-level information into details and abstract low-level information to a more general understanding

  • Ability to distinguish user requests from the underlying business needs and distinguish solution ideas from requirements

  • Ability to lead and facilitate requirement elicitation meetings

  • Ability to deal with varied and difficult personalities while maintaining an even temperament

Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info[@] with any information you may have.