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Responsibilities:

  • Manage the end-to-end employee experience via inbound calls, emails, and chats on subjects ranging from hardware, cloud and Android based software, and app related issues.

  • Achieve productivity standards and goals while maintaining the highest levels of customer service

  • Document and communicate details of employee interactions, including inquiries, issues and complaints as well as information on resolutions actions taken.

  • Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgement when determining the appropriate course for resolution.

  • Develop a deep knowledge of core IT equipment features and technical functionality.

  • Collaborate with internal teams to surface, isolate, and document real or potential hardware defects or software bugs.

Requirements:

  • Calm nature with ability to maintain composure in stressful situations.

  • Working knowledge of Customer Support tools such as JIRA.

  • Comfort working in Windows/MAC environments.

  • Solid judgement and the ability to use critical thinking and logic to evaluate situations and identify the optimum course of action.

  • Outstanding customer service, strong written, verbal, and organization skills.

  • Ability to assemble PC’s.

Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it’s our differences that make it special.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.

If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info[@]cloudimperiumgames.com with any information you may have.