A growing, successful eSports company is on the lookout for their next superstar within the customer support live chat department. This is a unique opportunity for a natural leader, who also loves working in a collaborative team, in a refreshing start-up environment.

The role will be responsible for:

• Managing the customer Service Operations
• Dealing with customer queries relating to all account aspects
• Establish an efficient working process
• Organizing work schedules, training for new team members, as well as ongoing learning for the existing team
• Ensuring complete customer satisfaction.
• Actively and continuously portray strong values for team work, customer service, initiative and integrity.
• Assisting management in ensuring performance goals are met.
• Ensuring performance goals are met.
• Maintaining a positive work environment and leading by example
• Routine reviews of current support bottlenecks and customer needs
• Create a plan to increase customer satisfaction

Main Requirements:

• 3 years’ experience in a customer support environment, ideally within the online industry.
• Team management experience
• Exemplary customer service skills
• Attention to detail
• Mature and professional individual who is ready to take the next step in their career.
• Excellent interpersonal communication written skills
• Ability to work evening hours, weekends or holidays
• Ability to communicate clearly and tactfully with team members to ensure service consistency
• Ability to handle demanding customers with patience and politeness
• Knowledge in the Esports gaming world is a plus

*Please include salary expectations