DO NOT APPLY IF YOU ARE NOT LOCATED IN OR AROUND THE LOS ANGELES AREA
We are an online Esports company looking for a CRM Expert to join our growing company. In this role you will play a pivotal part in executing the business retention strategy.
- Ensuring the CRM strategy is consistent, flawless with the best customer experience
- Managing the CRM operation through the site’s back office system: setting up promotions, controlling site features, creating bonus configurations, segmentation, CRM control.
- Setting up ongoing and daily emails, in app messaging, push notifications, etc.
- Work closely with internal and external stakeholders to ensure engagement of customers with refreshing and perfectly executed segmented promotions
- Constantly analyzing and optimizing promotions to ensure continuous improvement and identifying future opportunities for growth
- 2+ year experience in a CRM / online marketing position, focused on customer retention
- Highly attentive to details, thorough, responsible and punctual
- Strong computer skills, ability to learn and operate multiple applications
- Ability to work under pressure
- Multitasking and detail-oriented working methods.
- Out-of-the-box thinking.
- Strong problem solving/troubleshooting skills
- Proactive and creative with the drive to improve and continuously learn
- Excellent expertise in Excel and analytical skills - creating and analyzing quantitative data reports.
- Experience in creating marketing plans and executing promotions
- A Bachelor’s degree
- Passion to the Esports industry
Must be located in Los Angeles this is not a remote job and we are not looking to relocate anyone for this position