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Checkmate Gaming

CRM Manager

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Checkmate Gaming
๐Ÿ‡บ๐Ÿ‡ธ Los Angeles, CA
$60k - $80k (USD) per year

DO NOT APPLY IF YOU ARE NOT LOCATED IN OR AROUND THE LOS ANGELES AREA

We are an online Esports company looking for a CRM Expert to join our growing company. In this role you will play a pivotal part in executing the business retention strategy.

Responsibilities:

  • Ensuring the CRM strategy is consistent, flawless with the best customer experience
  • Managing the CRM operation through the siteโ€™s back office system: setting up promotions, controlling site features, creating bonus configurations, segmentation, CRM control.
  • Setting up ongoing and daily emails, in app messaging, push notifications, etc.
  • Work closely with internal and external stakeholders to ensure engagement of customers with refreshing and perfectly executed segmented promotions
  • Constantly analyzing and optimizing promotions to ensure continuous improvement and identifying future opportunities for growth

Requirements:

  • 2+ year experience in a CRM / online marketing position, focused on customer retention
  • Highly attentive to details, thorough, responsible and punctual
  • Strong computer skills, ability to learn and operate multiple applications
  • Ability to work under pressure
  • Multitasking and detail-oriented working methods.
  • Out-of-the-box thinking.
  • Strong problem solving/troubleshooting skills
  • Proactive and creative with the drive to improve and continuously learn
  • Excellent expertise in Excel and analytical skills - creating and analyzing quantitative data reports.
  • Experience in creating marketing plans and executing promotions
  • A Bachelorโ€™s degree
  • Passion to the Esports industry

Must be located in Los Angeles this is not a remote job and we are not looking to relocate anyone for this position