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Online Store Customer Support Specialist

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πŸ‡΅πŸ‡± Warsaw

Job Description

Our ONLINE STORE is growing in strength that is why we are looking for a new rebel who will give the best customer service in the world for EU and US markets.

As a member of our STORE team, you will communicate with customers, support pre- and after-sales, and work together with other team members to create a great store platform. Wouldn’t that be interesting?

Daily Responsibilities

  • After-sales support (mainly mail, from time to time telephone in emergency situations) for clients and their orders.
  • Pre-sales support that is handling tickets with questions on products, deliveries, etc.
  • Optimization of the customer service process.
  • Building and maintaining positive relationships with clients.
  • Taking care of communication on the website (product descriptions, FAQs, etc.).
  • Working on the Magento store platform.
  • Supporting, building and optimizing cooperation between the company and external partners (shipment companies, fulfillment companies, accounting, manufacturers)
  • Supporting, building and optimizing cooperation between internal departments of the CDPR Group (marketing, production, etc.)
  • Supporting STORE team in product development processes.