At Caffeine, we want to change how people consume live television - making it more friendly, connected, and fun. To do this, we’re building a new social broadcasting platform that features world-class content, easy-to-use broadcasting tools, a social and fun viewing experience, and an engaged broadcaster community.

This is an exciting and enormous challenge and we will only be successful if we build a supportive team. To do this, we believe that our teams need to prioritize delighting our community of viewers and broadcasters, work with intention, take ownership of our commitments, and act with resilience and determination.

The Creator Success team is responsible for developing VIP influencers into becoming Caffeine’s top broadcasters by applying a systematic approach for training, marketing, and onboarding this select group of influencers and creators. The Creator Success Manager role will report directly to our Head of Creator Success and will be based in Los Angeles. You will be responsible for managing the success of our top influencers and creators by utilizing the resources provided to Caffeine Studios from one of the world's largest digital companies: Fox.

What You’ll Do:

Onboard new creators to the Caffeine platform, helping them to learn the tools, ways to grow their audience and engage with them day to day.
Manage a schedule of events across multiple creators - ensuring that talent and content align and are well suited to grow audience.
Manage a dashboard of metrics for each creator, including: hours scheduled, audience growth, social shares, etc.
Work closely with the Creator Growth team to ensure a smooth transition from signing to first broadcast.
Collaborate with Caffeine’s marketing team to market new influencers, programs and events weeks in advance creating a consistent drumbeat of marketing.
Act as main point of contact for influencers across Caffeine and the Studio.

Who You Are & What You’ve Done:

2+ years experience in a customer-facing role within a media organization
Ability to manage and influence through negotiation and consensus building
Strong empathy for customers and passion for company growth
Analytical and process-oriented mindset.
Excellent problem-solving skills and ability to apply critical and strategic thinking
Ability to communicate ideas clearly, professionally, and persuasively at an individual and group level.
Must be extremely organized and capable of self-managing and multi-tasking in a fast-paced environment
BA/BS degree

We are committed to an inclusive and diverse Caffeine. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.