Bungie is searching for an experienced Associate Systems Administrator. You will be supporting the infrastructure and people working on our world class games. Bungie's IT Support team is a small group whose day-to day duties and challenges are varied, from supporting creative staff with high end applications to maintaining server and technical infrastructure. Ideally, you have strong troubleshooting skills, a team oriented attitude, exceptional customer service skills, and an interest in expanding your technical breadth. As we often tread the cutting edge on new technology adoption, adaptability and a strong desire to research, investigate, and roll out new technologies is a must.
During these uncertain times and rapidly changing environment surrounding COVID-19, all positions at Bungie are subject to onboarding and working virtually/remotely. Once the studio is fully reopened, most work is expected to be performed in-person at our main headquarters in Bellevue, Washington.
RESPONSIBILITIES
- Administer user accounts (Active Directory / Exchange Admin Center / Azure / Teams)
- Provide VLAN configuration support
- Install workstation operating systems according to documented procedures and/or customer specific needs
- Provides end user application support and troubleshoots computer and basic networking issues
- Run and/or punch down network cabling from switches or patch panels to desks, servers, etc.
- Provide support for Windows 10, and Macintosh OS, with limited troubleshooting of UNIX / LINUX systems
- Provide hardware, software and systems support
- Use custom tools to support users and their systems
- Install and track software and licenses
- Analyze and debug software applications
- Regularly create and update SOP documentation
- Patch and update workstation, server, and networking equipment
- Deploy and troubleshoot development hardware
- Maintain MDT deployment shares
- Maintain backup system and change out tapes in library
- Configure and monitor sensors for critical tasks and problems
- Provide technical support to peers during problem determination and resolution
- Assist with equipment installation/relocation during team reorganizations and expansions
- Participate in the maintenance of equipment inventory and related documentation
- Rack and install server and network hardware
- Receive and ship inventory on an as needed basis
- Documents approved articles, processes, and configurations to IT Support knowledge base
- Support the configuration, deployment, and maintenance of all systems
- Assists with the administration of network services, servers, and backup systems
REQUIRED SKILLS
- Prior relevant IT experience
- Ability to work in a multiplatform hardware environment (PC, MAC, Server, IOS, Android, Linux, HyperV, VMWare)
- Proficient in installation and administration of multiple operating systems, including Windows and Mac OS
- Experience with IP networking (subnetting, VLANS, routing)
- Proficient with common software applications such as Microsoft 365 Productivity Apps, Mac Office, and common protocols like SSH, FTP, etc.
- Proficient with command line tools
- Backup system experience
- Must be self-motivated, team player and able to immediately contribute to a fast paced, deadline intensive environment
- Must be able to learn quickly in a highly technical fast paced environment
- Excellent organizational, time management, project management, and customer service skills are required
- Excellent written and oral communication skills are required
- Experience in a role involving direct customer contact (internal and external customers)
- Must be able to lift a minimum of 75 pounds as needed
NICE-TO-HAVE SKILLS
- Degree in an IT associated field of study
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Some experience with AV systems (projectors, streaming/capture technologies, audio receivers, etc.)
- Ability to take ownership of projects
- Self-starter and ability to work without supervision
- Ability to work well within a team
- Server HW troubleshooting, and experience in a high availability datacenter style environment
- Experience in configuring, troubleshooting, and managing redundant disk arrays in servers