BBTV Interactive is looking for someone to own our relationships with the customers of our mobile games. We are looking for individuals with games industry experience who are patient, professional, and care about others. The ideal candidate will have excellent time management skills, a customer service attitude, excellent written communication skills, the ability to multitask, problem solve, work under pressure and deal with changes in a fast paced, technology driven environment.
Responsibilities:
- Respond to negative reviews of our games in a timely, informed and thoughtful manner in order to raise our average review scores
- Promptly report any emerging trends in game reviews to the Product Marketing Manager
- Advocate and champion actions required to address live issues in our games
- Leverage the strengths of the Google and Apple store management tools, email and Zendesk
- Continuously monitor all of our live games for both positive and negative feedback, sharing it with the team
Requirements
- 2+ years of experience in a customer service or account management environment
- Post Secondary Education or equivalent work experience
- Exceptional conflict resolution, negotiation, and objection handling skills
- Strong passion for mobile games and online video
- Ability to work independently and in a team-oriented environment
- Detail oriented focus and problem-solving skills
- Positive attitude with the drive to improve and make things better
- Excellent written and verbal communication skills
- Excellent time management and multitasking abilities
- Experience working with Zendesk or other customer service platforms preferred
- Fluency in Spanish is a plus
About BBTV
At BBTV, our team is everything. We offer competitive compensation packages, flexible hours and operate on a horizontal management structure that rewards creativity and values transparency.
From our commitment to giving back (support for everyone to volunteer with a charitable or community initiative), our culture committee (social events, team-building, diversity and inclusion), and our support for personal and career development through our learning & development program, we’re not your typical 9-5 gig.
BBTV is an Equal Opportunity Employer. Our goal is to foster a diverse workforce that is representative, at all job levels, of the individuals we serve and to provide employees with a meaningful and inclusive work environment, free of discrimination and harassment.
BBTV believes that diversity and inclusion among our teammates is critical to our success as a global company. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. Indigenous people, people of color, people of all genders or non-genders, and people with disabilities of all types are encouraged to apply.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
To all recruitment agencies, BBTV does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, BBTV employees or any other company location. BBTV is not responsible for any fees related to unsolicited resumes.
