BBTV is a media-tech company advancing the world through the creation, distribution, management and monetization of content. BBTV provides end-to-end solutions to content owners including proprietary tech, leading services and enhanced distribution & monetization. We have built proprietary VISO technologies leveraging machine learning, digital signal processing and big data to power our platform and ecosystem. Our key revenue streams represent the most relevant and scalable opportunities for monetization of digital IP across advertising, SaaS/content management, mobile apps and other revenue streams. BBTV is the second largest video property worldwide in terms of unique viewers following only Google, reaching tens of billions of monthly impressions.
BBTV Interactive is a creator-centric mobile game publisher with a focus on developing titles for highly-engaged audiences. We are uniquely positioned to leverage our vast network of creators to launch profitable games without relying on a traditional User Acquisition model. We've published some of the highest-rated games on the Google Play and Apple App store (we are one of the top 25 publishers in the world by app store review scores) for some of the largest creators in the world. Our most recent launch, Krew Eats, became the #1 most downloaded game on iPad in the US and 10 other countries within 24 of launch.
We are looking for an enthusiastic and diplomatic Customer Support professional to serve as the main point of contact between our team and our players. You need to be proactive, self-driven, and passionate about human relationships. You must be able to organize, improvise and adapt your resources to empathize with the audience and help to solve the problems they encounter.
Key Responsibilities:
- Handle App and Play store reviews, live chats and CS emails
- Identify and evaluate customers’ needs to put them at ease and increase store review scores
- Provide accurate, valid, and comprehensive information to the development team and players experiencing issues
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Create, maintain and organize documentation and reports about issues reported by the users
- Maintain a high level of familiarity with software tools such as Clickup, Google Drive, and Microsoft Office
- Work in a collaborative Customer Support environment, independently managing your tasks, and mentoring teammates as necessary
Key Skills and Requirements:
- 2+ years experience of proven customer-facing experience or experience as a customer service representative
- Exceptional written and verbal communication skills in English
- Basic knowledge of game development and mobile game market
- Ability to multitask, prioritize, and control time effectively
About BBTV
At BBTV, our team is everything. BBTV is an Equal Opportunity Employer. Our goal is to foster a diverse workforce that is representative, at all job levels, of the individuals we serve and to provide employees with a meaningful and inclusive work environment, free of discrimination and harassment.
BBTV believes that diversity and inclusion among our teammates is critical to our success as a global company. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. Indigenous people, people of color, people of all genders or non-genders, and people with disabilities of all types are encouraged to apply.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
To all recruitment agencies, BBTV does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, BBTV employees or any other company location. BBTV is not responsible for any fees related to unsolicited resumes.
