Blizzard Entertainment’s global information systems team is looking for an experienced and talented systems engineer to help Blizzard support and improve its corporate server infrastructure systems and storage in China. The ideal candidate is a passionate about IT technologies, has a strong focus on server physical and virtual hardware, Windows and Linux operating systems and is great at troubleshooting application issues. He / She will perform day to day operational duties and be an escalation point for other support teams when needed. This individual will also serve as a key resource on projects, working directly with project managers and global teams on server and operating systems related technology solutions for Blizzard.

This role requires interaction with other Blizzard support and business teams, therefore strong communication and interpersonal skills are required as well as a desire for delivering great customer service.

Responsibilities

Develop and maintain a world class physical, virtual server, and storage infrastructure.
Work closely with other teams to ensure proper systems setup and configuration.
Oversees the day-to-day management of physical and virtual servers.
Oversees the day-to-day management of storage services.
Primary support escalation points for critical outages and issues in relation of data storage for our China office.
Able to implement complex projects and time-sensitive tasks under minimal supervision.
Evaluate and recommend emerging technologies, systems engineering and architecture standards and strategies to increase reliability and manageability.
Provide 24X7 on call support as part of an on-call rotation
Performs other related duties as assigned.

Requirements

A minimum of 4 years’ experience with Windows server, and / or Common Linux systems
A minimum of 2 years’ experience with virtual environment such as VMware Vcenter
A minimum of 4 years’ experience with NAS / SAN solutions such as NetApp FAS, EMC VNX, EMC Isilon, HP 3PAR
A minimum of 2 years’ experience with backup solutions such as NetBackup
Experience with data management protocol: DFS, CIFS, NFS, and NDMP
Experience with storage networking such as iSCSI or Fiber Channel
Working knowledge of data management best practices
Strong working knowledge of hardware, OS, Network and application troubleshooting
Strong scripting skills (PowerShell, Perl, BASH, python, etc.)
Strong skill on infrastructure automation, like Ansible or terraform
Familiar with AD, LDAP, DNS and DHCP
Knowledge of computer security systems, applications, procedures and techniques
Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks
Strong interpersonal and communication skills
Strong sense of teamwork
Fluent in English

Pluses

A degree in computer science or a related field
Experience with automation systems such as Puppet, Foreman, Chef
Experience with object storage hands on skills, like Cloud Object Storage
Experience with monitoring systems and best practices
Experience with EMC vxRail and NBU appliance
Experience with Varnish node
Experience with ticketing system like confluence JIRA
Basic network knowledge such as CCNA
Understanding of ITIL framework and processes
A passion for video games