At Blizzard Entertainment, our Site Reliability Engineers (SREs) use systems expertise combined with software engineering patterns to help define, create, and support the architecture, build systems, orchestration, and operations of services across the business. The role is comprised of talented engineers that are focused on evangelizing reliability-as-a-feature through monitoring, service-level objectives, automation, everything-as-code, and testing.

Blizzard's games and platforms reach a global audience of passionate gamers. The scale is massive and the challenges are very real, but wise application of technology is the answer to keep it all running reliably with minimal oversight. Our Site Reliability Engineers are at the heart of this work, working directly with the engineering teams from idea to launch to deliver the most epic (and reliable!) experiences... ever.

As an SRE at Blizzard, you may find yourself...

Being part of an on-call rotation to assist finding a resolution during incidents
Hosting blameless postmortems to share learnings, discover gaps, embrace transparency, and improve reliability across our services
Building positive and collaborative relationships across the company
Employing your systems knowledge to triage problems and tune resource usage
Championing automation to reduce toil and increase development velocity
Helping define and instrument Service-Level Objectives to ensure epic player experiences
Leveraging Configuration Management to build and maintain consistency across services
Building Terraform configs to manage infrastructure in public and private clouds
Supporting and improving build pipelines with Jenkins, Argo, and/or Spinnaker
Adopting Containers and Kubernetes for new and existing services
Applying everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere

You may succeed in this role if you...

Love to solve novel and exciting problems
Dislike solving the same problems over-and-over- so you automate or eliminate them
Are inspired to make everyone's job easier by improving workflows
Are comfortable digging through metrics, logs, and whatever else is available to triage and fix an incident at any time
Strive to be better, smarter, and faster tomorrow than you are today
Enjoy trying new technologies to improve what we're doing today
Naturally spread the philosophies and practices of the DevOps mindset to others
Like to collaborate with others to solve problems, share knowledge, and provide feedback
Can self-assess the needs of a system or team, and make a case to prioritize that work
Relish working with software, network, cloud, and systems engineers to solve problems across all tiers of the stack
Help your peers succeed as much as you can

Types of projects you may work on...

Managing services and infrastructure supporting Blizzard's real-time business analytics systems
Defining the future of running services with Kubernetes
Design and facilitate service migrations to modern patterns with the least amount of customer impact
Supporting our massive global data platforms across multiple clouds
Performing and improving service migrations from one cloud/data center to another
Integrating monitoring and logging with systems to improve observability and enable Service-Level Objectives
Designing and executing stress tests to validate scale expectations vs reality

Areas of Expertise for an SRE at Blizzard

SREs at Blizzard are expected to become experts in the technologies used by the teams they are working with. Below is a non-exhaustive list of technologies SREs may be exposed to:

Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
Distributed Systems (architectures, micro-services, high-availability, elections)
Real-time analytics (Data streaming, ETL jobs, Airflow)
Configuration Management (Puppet, Hiera, Terraform, Terragrunt, Ansible)
Container Computing (Docker, Kubernetes, Service Mesh)
Cloud Services and Architecture (AWS, GCP, OpenStack)
Distributed Message Bus (RabbitMQ, Kafka)
Proxies and Load Balancing (Nginx, HAProxy, Envoy)
Monitoring (Prometheus, Kibana, Grafana, Elasticsearch, Datadog, New Relic)
Logging (Splunk, SysLog, ELK Stack, Linux Journal, grep)
Source Control (GitHub Enterprise, Perforce)
CI/CD (Jenkins, ArgoCD, Spinnaker)
Linux (bash, debugging, tuning)
Networking (triaging, packet loss, routing)
Programming (Java, Scala, Python and Go)

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

COVID-19 Hiring Update:

We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Accommodation Request: We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.