The concept of “Blizzard polish,” that is, the infinite care and loving detail put into every aspect of our games, is something we take seriously and pride ourselves on delivering to our players. It’s a responsibility shared across the company – and its undisputed heart and soul is Blizzard QA. We’re searching for like-minded folks with a passion for QA to help us continue to deliver unforgettable gaming experiences for years to come. Blizzard QA is a close-knit team; we care about iteration, problem solving, and succeeding as a group. We genuinely love what we do for a living, and expect the same from everyone who joins us! If your career is ready for its next great challenge, get in touch and let’s get to work!

The minions of hell grow stronger! Our family of diabolically talented testers is expanding. Our backgrounds are varied but we all share a passion for the dark, gothic, and macabre. If you are a QA leader with proven management experience, a stellar track record providing software quality confidence, and you value a tightknit team that celebrates self-expression and a multi-disciplinary approach then join us to help deliver excellence on the Diablo team!

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

About you:

As the Diablo Immortal Sr Test Manager, you will manage a multisite test team and partner to deliver our global testing strategy.
Innovate technology and process improvements into the product SDLC to improve quality, speed, reliability, and predictability
Lead, recruit, coach, and manage a large team towards individual and team excellence
Influence cross-functional teams on end to end strategy, test execution, and reporting
Accountable for the quality of all deliverables, workflows, and relationships for the test team
Partner and provide high-value quality-related services to production leadership
Forecast and manage the product’s test schedules, needs, dependencies, and resources
Develop and manage the master test plan for the product
Drive quality projects with regional teams, partners, stakeholders, and QA teams
Set and drive annual and continuous improvement goals for the team
Contribute to long term QA vision creation and drive communication outward with stakeholders
Facilitate resolution of project impacting issues that require intervention
Champion and influence software development best practices and the customer experience
Present formal business reviews regularly

What you’ll bring:

A growth mindset
Bachelor’s degree in related field or equivalent experience
Test and/or Project Management experience: 8+ years
Personnel management experience: 4+ years
Experience with Mobile development technologies and working in a distributed co-development environment.
Experience managing diverse cross-functional technical teams
Experience building and maintaining strategic partnerships and developing insource and outsource solutions
Experience with white/gray/black box and automation test methods
Experience with user research methods
Successful releases of multiple game titles leading test and quality efforts on mobile platforms
Track record innovating and improving product SDLCs
Familiarity with Blizzard Entertainment line of products and services.

Pluses

Ability to speak and or read and write in Mandarin
ISTQB or CSTE certification or equivalent
Working knowledge of Dev Ops, Data Science, Engineering and Visualization applied to test
Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL
Understanding of the end to end components that are needed to make a AAA game

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!