The Diablo IV team is looking for a Senior Support Technician to ensure the best experience for developers as they produce the game. Support Technicians are the oil that keeps the machine running by helping their teammates with day to day issues that arise as part of the development process. You will creatively tackle problems that stand in the way of developers achieving their maximum potential. You will work closely with art, design, engineering, production, and QA to help deliver great entertainment experiences.
Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
Provide “deskside” support for a development team working with the tools and technology in a distributed, hybrid, WFH environment
Troubleshoot and investigate issues on multiple console platforms
Identify and investigate issues with content creation across the toolset
Actively seek opportunities to proactively eliminate issues
Create and maintain documentation for tools and pipelines
Assist developers in the preparation and implementation of technical aspects of content creation to deliver AAA quality
Participate in all playtests and feedback surveys
Monitor system health
Provide feedback to management and other disciplines on effective ways to improve tools and processes
Foster rapport with other departments around Blizzard to pursue the best collaborative experience through all interactions and processes.
5+ years of experience in technical support with experience in change management and driving process improvements.
Enthusiasm for supporting and enabling others
Demonstrated ability to diagnose and resolve technical problems
Excellent written communication skills
Ability to work independently
Driven to learn new tools, techniques, and workflows
Willing to work with developers located across multiple time zones around the world
Willing and able to work outside of core hours as project needs demand
Experience working with game development teams
Experience working with a variety of console platforms for development
Experience with content creation tools in a game production background
Experience working within a complicated, technical infrastructure
Good knowledge of source control systems such as Perforce
Experience writing and debugging tools, scripts, or programming in languages such as C# and/or C++
Excellent organizational skills
Able to multitask and take on multiple assignments at the same time
Self-driven individual with little supervision
Technical Art, Technical Design, or Computer Science background
We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Activision Blizzard, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work/life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunities for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences ever. Join us!
We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
401(k) with Company match, tuition reimbursement, charitable donation matching;
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.
In the U.S., the standard base pay range for this role is $92,920.00 - $171,814.00 Annual. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.