This job listing expired on Jan 16, 2021
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Team Name

Marketing

Job Title

Senior Program Manager, CRM Marketing (TEMP)

Requisition ID

R004038

Job Description

Blizzard Entertainment is looking for an experienced and enthusiastic program manager to lead key marketing initiatives. As a senior program manager, you will be responsible for leading key business initiatives/projects that help enable our business stakeholders to achieve their goals.

As an ideal candidate, you must enjoy seeing a project from inception through completion, with a track record of delivering projects on time with the highest level of quality and stakeholder satisfaction. You should have experience managing CRM campaign operations and/or marketing technology implementations. Candidates should have experience across multiple project management methodologies, share a passion for our games, and understand the nature of publishing work.

COVID-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position and may remain remote for the duration of the contract.

Responsibilities

  • Lead large scale or highly complex projects, programs or strategic initiatives
  • Work with cross-functional teams throughout Blizzard and Activision to manage milestones, deliverables, and timelines related to CRM campaign launches
  • Lead and collaborate with development teams on CRM technology implementations across email, push and SMS
  • Manage deliverable scope, timeline, & quality assurance
  • Drive teams to deliver against agreed-upon tasks and timelines
  • Provide ongoing status & progress reports
  • Perform issue & risk management
  • Perform ongoing stakeholder communication & change management
  • Perform user acceptance tests (UAT) for MarTech integrations
  • Manage vendor/partner relationships and communication

Requirements

  • A minimum of 5-8+ years’ experience in project management
  • A minimum of 2 years leading project initiatives in a marketing, advertising, creative, communications, or technology department within an organization
  • Bachelor’s degree, or equivalent experience in relevant field
  • Strong business acumen
  • Excellent communication and presentation skills through multiple levels of management
  • Self-motivated with strong initiative
  • Certifications or experience with Agile/Scrum, Waterfall, Kanban, or PRINCE2
  • Able to work in a fast-paced, dynamic work environment

Pluses

  • Experience with Swrve, Salesforce and Wrike
  • CRM marketing campaign management experience
  • Marketing tech and/or Ad tech software implementation experience
  • Project management experience with CRM teams
  • Experience working at an entertainment and/or gaming company
  • Project Management Professional (PMP certified)
  • Graduate degree in relevant field
  • Passion for Blizzard games

Required Application Materials

  • Resume
  • Cover Letter which should include:
    • Examples of some of the most impactful projects you have managed