The Development Services Central Reporting and Analytics team is looking for a seasoned Data Analyst to level up their growing strategy and analytics program. This department unites Customer Service, Localization, and Blizzard Academy through strategic data insights.
As a Senior Data Analyst, you will work with internal and external departments to provide reporting and analysis related to player behavior, Customer Service contact forecasting, CS operations, and more. The ideal candidate is a highly responsible, organized, and self-motivated individual who thrives best in a dynamic and fast-paced environment. Candidates must have a demonstrated aptitude for working well with people across all levels of management.
Partner with analysts and engineers to own data analytic initiatives
Perform analysis and valuation (ROI, CBA) for strategic initiatives.
Create meaningful data visualizations for Blizzard Leadership.
Use query and programming languages to develop data pipelines
Leverage tools such as Tableau and SSIS to deliver insights and visibility to key business metrics
Participate in and contribute to a culture of inclusion and diversity
Passion for data analytics and business insights
Strong, proven skills with SQL (or SQL like environment) and Python
Comfortable working in ambiguous areas where learning and adaptability are key skills
Experience designing, maintaining, and enhancing dashboards using data visualization tools such as Tableau
5+ years of relevant experience in Gaming, Data Analytics, Data Science, or Business Intelligence
A degree in Computer Science, Mathematics, Statistics, Economics, Data Science, or other quantitative field
Experience working in a multi-terabyte data volume environment
Experience with some or all of the following: data modeling, data visualization, statistics
Additional programming language experience in C++ or C#
Familiar with agile project management tools such as Jira
Required Application Materials
Cover letter that includes why you are interested in the Data Analyst role.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!