This job listing expired on Nov 23, 2021
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Blizzard Entertainment is seeking an enthusiastic Lead Atlassian Administrator to join our Corporate Applications group. The Lead Atlassian Administrator is a Jira subject matter expert responsible for providing technical leadership to our internal Atlassian team that provides application management, support, and operations for our internal organization. If you are excited to problem solve in a fast-paced environment where you can see the impact of your efforts, Blizzard is the place for you!

COVID-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Responsibilities

  • Create complex JIRA workflows including project workflows, security schemes, screen schemes as well as permission and notification schemes
  • Create and maintain a governance plan for JIRA and Confluence
  • Provide mentorship, guidance, and coaching to other Atlassian administrators
  • Offer recommendations to various lines of business on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
  • Provide support and advanced troubleshooting for the entire user base
  • Balance request queue SLAs alongside contributions to longer-term projects
  • Be a trusted escalation point for our services team and customers, sharing a 24x7 on-call rotation
  • Research and provide recommendations on Atlassian products, plug-ins, and roadmap features for future enhancements to support business objectives
  • Liaise between internal customers and external vendors for more complex work involving custom code or for projects that require expert consultation

Requirements

  • 3+ years providing technical leadership within an Atlassian team
  • 4+ years of administering Atlassian applications in a large, multi-methodology organization (Server and/or Data Center)
  • Experience in performing Jira Confluence installations, migrations, and add-on installation
  • Understanding of system administration principles (Monitoring, Network, Storage, Scripting)
  • Solid understanding of Program Management methodologies to partner on team deliverables
  • Ability to prioritize across various tasks and manage changes in daily workload
  • Desire to work in a diverse environment, interacting with many roles and teams made up of passionate industry experts working toward a common goal

Pluses

  • Certification with Atlassian and ITIL Frameworks
  • Integration experience with other Atlassian applications (FishEye, BitBucket...)
  • Vendor management experience
  • Familiar with JavaScript, Python, and Java (or Groovy)
  • Experience working with Product Design groups
  • Familiar with HTML and CSS
  • Video game industry experience
  • Passion for Blizzard games

Blizzard Entertainment is a global company committed to growing our employees. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiences…ever. Join us!