Job Description:

If knowledge is power, then this job is as epic as they come. The Hearthstone team is looking for a knowledge manager to drive and organize the documentation of our game development and tools. This is a unique role requiring a unique mindset and focus.

Creative thinking is encouraged as we work together to create elegant solutions to unique problems. We're looking for a tenacious individual comfortable plying their craft in such an environment. In addition to enjoying the energy and pace of a dev team in full stride, you must be highly structured, rational, and have innate problem solving and research skills.

Responsibilities

Define documentation best practices for organization/quality and streamline ease of use for developer contributions
Create templates and maintain organization of developer consumable design documentation for systems, features and content.
Provide structure and support for developers writing technical documentation; champion good documentation habits and help people focus on important aspects to document.
Engage with all disciplines to determine knowledge management needs and develop roadmaps for tackling those items.
Analyze metrics to understand areas of information flow improvement.

Requirements

A minimum of 5 years’ experience
Experience using knowledge management tools (Confluence preferred)
Associate's degree in design, English, technical communications, or a related field from an accredited college or university.
Equivalent experience / combined education can be substituted.
Fluency using Visio and other office tools.
Experience with Photoshop/Illustrator
Deep analytical and problem solving skills
Experience planning and writing technical and business documentation
Experience working in a large creative team (software development preferred)
Strong inter-department communicator
Excellent writing skills

Pluses

Bachelor’s Degree in library science, information science, or a related field
Web, video game development, or technology industry experience preferred
Basic programming skills
Passion for Blizzard games and video games in general