Blizzard Entertainment is dedicated to creating the most epic gaming experiences…Ever! Our regional operations based in Taipei is an exciting extension of the Blizzard family with a workplace that values collaboration, creativity, a passion for games, and fun.
Want to join us?
Blizzard Taiwan is calling for bi-lingual Associate CS Representatives (ACSR) who will be supporting Blizzard customers via typed-chat, and email. Through problem identification, troubleshooting, education, and resolution, ACSRs are required to provide innovative and exceptional customer handling following Game Master Empowerment Guidelines. As a key member of the customer service team, ACSRs are expected to maintain Blizzard’s culture of excellence and commitment to quality in every aspect of their work. Shift hours and days may vary to fit in the customer service department’s open hours.
Responsibilities
Acquire knowledge for multiple games to build the skills for better player assistance
Educate players about multiple game-related issues and resolve other technical/non-technical inquiries
Provide information to customers on in-game related issues, account status, transactions, and billing issues
Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible
Communicate customer requests to related departments
Offer an epic gaming experience to players by handling help requests with quality and efficiency
Display a professional, positive, and enthusiastic demeanor to employees and customers
Maintain security and confidentiality of Blizzard’s internal information and customer / account information
Support Blizzard account, payment and technical related issues
Other duties as assigned
Requirements
Language capability; fluent in Chinese and English (or any other language)
Excellent troubleshooting skills
Strong motivation and high level of commitment
Team player with a positive attitude
Available to work days, nights, and weekends
Familiarity with Microsoft Windows and Microsoft Office
Pluses
Previous call center or direct customer-facing experience
Knowledge of and passion for Blizzard games
Required Application Materials
Resume
Cover Letter which should include:
Why you are interested in working at Blizzard
What games you are currently playing