This job listing expired on Dec 27, 2021
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At Blitz, we're redefining competitive gaming with a revolutionary desktop app and websites that help gamers improve their play (check out blitz.gg). Our applications help gamers play better by providing in-game enhancements, real-time scouting of enemy teams, unique performance insights, up-to-date stats, and personal progress tracking.

Currently, our major products support the popular MOBA, League of Legends, and the celebrated FPS, Valorant, but we’re quickly expanding to support more popular esports titles for PC and mobile.

Overview

The Blitz Product team is seeking an experienced Design Researcher to help us build and scale the user research practice and support product development. This is an active, cross-functional role that will work closely with Product, Design, and Data to research, test, evaluate and inform feature ideation.

Responsibilities

  • Stay current on market trends, competitor products, relevant published literature, and UI/UX research strategies
  • Work with games content to coordinate, document, and conduct user interviews
  • Build research participant pools
  • Lead conversation with stakeholders, designers, and product to understand goals of features to align the focus of each study
  • Present plans, results, and timelines of user research studies back to other members of Product and Design
  • Directly translate results into suggestions for design adjustment
  • Conduct research using a wide variety of qualitative and some quantitative methods to create actionable insights across the product development lifecycle, including UX testing of early prototypes, such as usability, 1:1s, group interviews, and surveys
  • Develop UX metrics to ensure quality and benchmarking of products
  • Collect feedback on designs and feature prototypes to support desktop games such as Valorant, League of Legends, CS:GO, and mobile games such as Garena Free-Fire or WildRift.
  • Share best practices and new techniques with the broader product development team

Education and Experience

  • 5-10 years working as a UX Researcher on consumer SAAS products
  • Degree in HCI, Psychology, or Design
  • Program Knowledge: Familiar with design and prototyping software such as Figma
  • Experience working in Agile

Preferred Experience

  • Experience with gaming, coaching and or learning theory, esports, or a passion for playing online video games