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Quality Designer II - Player Experience

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🇨🇦 Edmonton, AB

At BioWare, our mission is to create worlds of adventure, conflict, and companionship that inspire you to become the hero of your story. Our teams inspire creativity using tech and tools such as the Frostbite engine and work with thousands of developers across EA’s network of studios. We are passionate about games and their potential as a creative medium to reach and inspire people through emotion, artistry, and engaging storytelling. If you share this passion, this is an amazing opportunity to help shape the next generation of gaming.

Who are we? We are the QV Operations Team located in Edmonton BioWare. A diverse team of passionate people from all walks of life, working together cohesively. Perhaps you have heard of us, or play our games?

We are looking for someone to bring into the fold, as a Quality Designer II - Player Experience; a leader focused on providing qualitative feedback for our games. You will work on some amazing multiple franchises including: Star Wars: The Old Republic, Mass Effect, Dragon Age, and more!


In your role, you will focus on providing qualitative feedback. You will be the eyes and ears of our players, identifying areas for potential improvement.

You will enhance the player experience by providing data-driven feedback and present your recommendations to project partners. You are passionate, someone with strong collaboration and superior relationship-building skills. You know when to be persistent to get things moving and comfortable working with others to deliver results.

You will help make the best games possible and be a part of the exciting creative game process.

As an experienced Quality Designer II - Player Experience, you will lead the QV qualitative strategy for products across multiple games working with a variety of teams.

You have a vision for what the future can offer and can create a roadmap to illustrate how we get there. You can work both autonomously and as part of a team.


  • Provide feedback and escalate qualitative concerns to project partners.
  • Establish a vision for providing qualitative feedback and create a delivery roadmap.
  • Document and share qualitative best practices across Electronic Arts.
  • Provide qualitative assessments and reports.
  • Research and maintain awareness of game industry trends.
  • Translate and present findings in a relevant format.
  • Active participant in the creative game process.
  • Provide Quality Verification support for game and development teams.
  • Provide mentorship and training on methods of delivering, applicable qualitative feedback.
  • Interface and work with our teams.
  • Take initiatives from beginning to the finish line.
  • You will report to the Development Director.

Required Qualifications/Education:

  • 4+ years of game industry experience or other equivalent industry experience.
  • 2+ years in a Mentorship/Leadership Role.

Please include a resume and cover letter telling us who you are, what inspires you, what you are passionate about, and why we should contact you.

About EA At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers. We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more! Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.