This job listing expired on Mar 10, 2021
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Overview

Bethesda Game Studios in Montreal is seeking a qualified IT Technician to support the studio and the growing teams. The main role is to provide front line technical support to end users by any communication platforms and in person in a friendly and professional manner. The ideal candidate should be a dedicated problem solver, who can multi-task and prioritize in a constantly evolving and demanding environment; and should possess a strong customer service and technical skills, a sense of ownership, a positive attitude and be self-driven. We offer a very good environment to learn on every aspect of the IT world.

Responsibilities

  • Deploy, configure, and support personal computers, laptops, and mobile devices;
  • Take ownership and monitor support requests to ensure a timely resolution;
  • Actively tracks IT incidents, inquiries and follows up with clients accordingly;
  • Identify, research, and resolve hardware, software, and network issues;
  • Install, configure and support Windows operating systems and applications such as Microsoft Office, Autodesk products and CreativeCloud products;
  • Install hardware components, drivers, and other upgrades;
  • Setup, configure, and support peripheral equipment such as TVs, printers, and game consoles;
  • Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange O365;
  • Track hardware and software assets in an inventory system, unpack new hardware and RMA or dispose of defective hardware;
  • Assist with and lead new projects as they arise;
  • Perform other tasks as assigned.

Qualifications

  • Minimum 3-5 years of IT support experience or DEC/DEP and similar experience;
  • Strong PC hardware and software experience (build, repair, and troubleshooting issues) and experience with audio/video equipment;
  • Must be bilingual in French/English;
  • Excellent customer service with strong communication skills and the ability to interact effectively with employees at all levels of the organization;
  • Strong organizational and time management skills plus ability to deal with many different ongoing tasks at once with frequent change while meeting sensitive deadlines;
  • detail-oriented, trust-worthy, and reliable;
  • Able to lift 60 pounds (monitors, computers, printers, servers);
  • Very flexible and available on call support;
  • Open to frequent travels in US and Canada;
  • Must be a team player, have a good sense of initiative and have the desire and ability to grow and improve expertise.

Preferred Skills

  • Knowledge of MAC and iOs systems would be an asset.