WHO ARE WE?
We are BELONG. Watch, play, and or compete on our network of locations across the country.
BELONG is a network of gaming arenas, expanding from the UK across the world, combined with a vibrant digital esports platform. Belong US will establish a network of arenas, gamers, and programming initiatives, and launch integrated video gaming digital infrastructure.
About the Job
Our Arena Team Leader works closely with the Arena Manager overseeing the delivery and quality of customer experiences within his/her arena for internal and external customers. You will be a part of a team that delivers WOW customer service and helps to create a gaming experience out of this World!
The following are key responsibilities:
Key Accountabilities
Supports the Arena Manager in the following:
- Train and develop all Arena staff.
- Provide coaching and guidance to staff.
- Lead and manage the arena team.
- Ensure that any people management issues are dealt with promptly.
Support the Arena Manager in maximizing the profit potential of the gaming arena and associated categories including:
- Pay to Play
- Publisher activity
- Merchandise
- Food and Drink
- PC Hardware and digital software
- Arena time
- Parties
- Shrinkage and till losses
- May manage the event calendar to maximize potential while maintaining customer engagement and experience.
- Event hosting- lead bookings and ensure the successful running of all events held in the arena.
- Support Arena Manager in managing social media engagement for the areas of responsibility within company guidelines.
- Support building a community through great content, activity, and service.
- Proactive customer engagement: provide exemplary customer service and ensure all customer needs are addressed.
- Proud advocate of our BELONG brand and deliver the ultimate customer service.
- Process customer purchases, perform general cleaning duties, stock shelves and merchandise displays.
- Help to facilitate and grow publisher/supplier relationships.
- Achieve and exceed sales and margin budgets.
- Maintenance and upkeep of equipment and accounts.
- Manage Health and Safety and Legal compliance within area of responsibility.
- Ensure that all food and drink is stored correctly and that use by dates are adhered to.
- Deputize in the absence of the Arena Manager and undertake additional management duties when required.
- Work with the team to motivate and deliver an energetic and welcoming in-store culture of fun.
This list is not exhaustive and there may be other activities you are required to deliver.
What you bring to Belong
- Being friendly, interested, and helpful
- Being honest and approachable, and able to build great working relationships.
- Confident and professional with the ability to interact and engage with customers and the team.
- Previous management experience in a fast paced, service driven business
- Genuinely passionate and excited about esports, the gaming industry and technology
- Experience of running gaming events.
- Experience of growing social media accounts.
General Attributes
- Ability to remain calm under pressure.
- Excellent interpersonal skills.
- Ability to manage a heavy workload and able to track progress on a wide range of tasks.
- A positive βcan doβ attitude and excellent work ethic.
What we offer
- Experience with the leading gaming arenas team in the world, Belong!
- A fun, creative and vibrant environment that allows you to share your gaming/esports passion with others.
- Great discounts within our arenas.
- Competitive benefits package that includes medical, dental and disability for full time staff.
Belong is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status or any other characteristic protected by state or federal law.
By submitting your materials to Belong, you unconditionally agree that Belong may share any information you provide with its parents, subsidiary, and affiliated companies.