About Belong
Belong Gaming Arenas connect and create communities of gamers through its innovative content, digital platform, and passionate arena teams, where they can come together to celebrate their love of gaming recreationally, socially, and competitively.
What we offer in return
Belong Gaming Arenas offers a generous total rewards package, a relaxed work environment, diverse and inclusive coworkers as well as career advancement opportunities.
We are looking for passionate high-energy gamers and esports enthusiasts who are friendly, eager to learn and who take pride in delivering a great competitive gaming experience to players in Belong Arenas. You'll be part of a team that brings esports to your local community in an environment dedicated to both competitive esports and casual gaming. You'll deliver an amazing customer experience and be a leader within your local esports community. Belong provides an excellent opportunity to start your esports career in an amazingly fun environment.
Role Overview:
Our Arena Manager oversees the delivery and quality of customer experiences within the Arena for internal and external customers.
The following are key responsibilities:
People Focus
- Recruit and Hire Arena staff.
- Train and develop all Arena staff.
- Provide coaching and guidance to staff.
- Provide career guidance and opportunity to staff.
- Inspire and support the team’s development by conducting quality 1-1's.
- Lead and manage the Arena team.
- Set clear expectations and take personal responsibility for delivering targets.
- Ensure that any people management issues are dealt with promptly.
Financial Responsibilities
- Maximize the profit potential of the gaming arena and associated categories including:
- Pay to Play
- Publisher activity
- Merchandise
- Food and Drink
- PC Hardware and digital software
- Arena time
- Parties
- P&L management and costs
- Shrinkage and till losses
Events and Community Activities
- Manage the event calendar to maximize potential while maintaining customer engagement and experience.
- Event hosting- lead bookings and ensure the successful running of all events held in the arena.
- Build community through great content, activity, and service.
- Proactive customer engagement: provide exemplary customer service and ensure all customer needs are addressed.
Facilities
- Facilitate and grow publisher/supplier relationships.
- Achieve and exceed sales and margin budgets.
- Manage social media engagement for the areas of responsibility within company guidelines.
- Maintenance and upkeep of equipment and accounts.
- Manage Health and Safety and Legal compliance within area of responsibility. Ensure that all food and drink is stored correctly and that use-by dates are adhered to.
This list is not exhaustive and there may be other activities you are required to deliver.
Required
Skills & Experience Required
- Three to five years of management experience in a fast-paced, service-driven business. (i.e... retail or sales).
- Genuinely passionate and excited about the gaming experience.
- Being honest and approachable, and able to build great working relationships.
- Confident and professional with the ability to interact and engage with customers and the team.
- Previous experience in managing budgets, recruitment, and team development.
- Previous management experience in a fast-paced, service-driven business.
- Friendly, interested, and helpful.
Skills & Experience Preferred
- Experience in running events.
- Experience of growing social media accounts preferred.
General Attributes
- Ability to remain calm under pressure.
- Excellent interpersonal skills
- Ability to manage a heavy workload and able to track progress on a wide range of tasks.
- A positive ‘can do’ attitude and excellent work ethic.
