This job listing expired on Jun 10, 2022
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About Belong 

Belong Gaming Arenas connect and create communities of gamers through its innovative content, digital platform, and passionate arena teams, where they can come together to celebrate their love of gaming recreationally, socially, and competitively. 

What we offer in return

Belong Gaming Arenas offers a generous total rewards package, a relaxed work environment, diverse and inclusive coworkers as well as career advancement opportunities.

We are looking for passionate high-energy gamers and esports enthusiasts who are friendly, eager to learn and who take pride in delivering a great competitive gaming experience to players in Belong Arenas. You'll be part of a team that brings esports to your local community in an environment dedicated to both competitive esports and casual gaming. You'll deliver an amazing customer experience and be a leader within your local esports community. Belong provides an excellent opportunity to start your esports career in an amazingly fun environment.

Role Overview: 

Our Arena Team Leader works closely with the Arena Manager overseeing the delivery and quality of customer experiences within the arena for internal and external customers.

The following are key responsibilities:  

  • Provide coaching and guidance to staff. 
  • Provide career guidance and opportunity to staff. 
  • Inspire and support the team’s development by conducting quality 1-1's. 
  • Assisting the arena manager in supporting and leading the team 
  • Set clear expectations and take personal responsibility for delivering targets.  
  • Ensure that any people management issues are addressed promptly. 
  • Maximize the profit potential of the gaming arena and associated categories including 
  • Assisting with strategies to gain more Pay to Play memberships
  • Publisher activity 
  • Merchandise 
  • Rotation of food and beverage replenishment
  • PC Hardware and digital software 
  • Assisting arena manager with P&L management and costs 
  • Shrinkage and till losses 
  • Assisting with the management of the event calendar to maximize potential whilst maintaining customer engagement and experience 
  • Event hosting- lead bookings and ensure the successful running of all events held in the arena.  
  • Assisting with the management of social media engagement within company guidelines 
  • Build community through great content, activity and service 
  • Proactive customer engagement: provide exemplary customer service and ensure all customer needs are addressed.  
  • Proud advocate of our BELONG brand and deliver the ultimate customer service. 
  • Facilitate and grow publisher/supplier relationships 
  • Achieve and exceed sales and margin budgets  
  • Assisting with maintenance and upkeep of equipment and accounts.  
  • Assisting in the management of Health and Safety and Legal compliance within area of responsibility.
  • Ensure that all food and drink is stored correctly and that use by dates are adhered to.  
  • Deputize in the absence of the Arena Manager and undertake additional management duties when required. 
  • Work with the team to motivate and deliver an energetic and welcoming in-store culture of fun. 
  • Conduct regular observations of your team to be able to provide them with regular positive and constructive feedback.  

This list is not exhaustive and there may be other activities you are required to deliver.

Required

  • Being friendly, interested and helpful  
  • Being honest and approachable, and able to build great working relationships  
  • Confident and professional with the ability to interact and engage with customers and the team  
  • Previous management experience in a fast paced, service driven business   
  • Genuinely passionate and excited about the gaming industry and technology  
  • Experience of running events  
  • Experience of growing social media accounts.  

General Attributes  

  • Ability to remain calm under pressure. 
  • Excellent interpersonal skills. 
  • Ability to manage a heavy workload and able to track progress on a wide range of tasks. 
  • A positive ‘can do’ attitude and excellent work ethic. 

Belong is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender or gender identity, national origin, disability status, protected veteran status or any other characteristic protected by state or federal law. By submitting your materials to Belong, you unconditionally agree that Belong may share any information you provide with its parents, subsidiary, and affiliated companies.