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Behaviour Interactive

Community Director

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Behaviour Interactive
🇨🇦 Montréal, QC

As a Community Director, you will set the global direction for the Community teams for Behaviour’s original games to deliver the best experience to our communities. You will lead and mentor a diverse team of new and experienced community and moderators on multiple games. You will serve as the voice of the player internally, ensuring cross-collaboration between Community, Development, Product, Brand, PR, UA, Publishing and Player Support teams.

In this role you will:

  • Set the global direction for Community management for our current live games and games in development
  • Mentor a team of on-site and regional community managers to ensure their progress in their careers
  • Hire Community Managers and Moderators to support our ambitions
  • Coach your team to create strategies to increase the quality of fan communication and develop tactics to grow local regional communities
  • Enable your team to collaborate with partners (influencers, fan-sites, and other relevant parties) to promote our communication efforts
  • Empower your team to develop innovative community outreach strategies
  • Serve as the voice of community internally by establishing constant dialogue between the Community team and the various internal teams to ensure alignment on the objectives
  • Improve the quality of our post-mortems and community sentiment reports that give insight into the player experience and helps prioritize solutions to topics causing negative sentiment
  • Validate and manage the Community budget for all our games

What we're looking for:

  • A solid understanding of Community and social media KPIs
  • A minimum of 8 years of experience in video game community management
  • Experience managing community management teams, and strong passion for team building & individuals mentoring
  • Strong understanding of current game/entertainment community and social media trends
  • Knowledge of and/or network with current game community/influencers is a strong plus
  • Self-motivated and able to develop new initiatives as well as manage multiple tasks with little supervision
  • Able to travel as required both globally and domestically
  • Bonus Points: Include a link to a company you think is doing great work on social media (does not have to be video game related)

Joining Behaviour means being part of a company that believes in equity and diversity. We base all employment decisions on merit, qualifications, and competence. We will never discriminate on the grounds of national or ethnic origin, health, religion, age, sex, sexual orientation, gender identity or expression or disability. The masculine is used without any discrimination and for the sole purpose of lightening the text.