Required skills:

Bachelor's degree or equivalent work experience
3+ years of relevant account management experience, preferably in a non-sales oriented role
Experience working directly with external clients

Looking to join a growing and fast-paced team within the gaming industry? The Twitch Prime team is looking for a Technical Account Manager (TAM) to assist with day to day operational support in a high volume and fast paced environment. The TAM will primarily focus on operational support with an emphasis on digital asset and copy management for content launches.
The ideal candidate will contribute by providing highly accurate evaluation of deliverables including account set up, cataloging, and internal distribution to ensure new products and offers launch on time. They will be well organized, detail oriented, and over index on ownership and delivering results. We offer an environment that's exciting, motivating, fun, passionate, and colleagues who will challenge you to achieve more than you thought possible.

Your responsibilities:

Deliver timely, accurate and professional technical assistance to all internal and external customers
Process and manage intake of assets and information from partners
Track and quantify operational challenges to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures
Work with teams across Twitch Prime
Contribute to a positive team environment and proactively help team members to meet and exceed team quality standards and goals
Review feedback, investigate possible issues, and work with different parties to resolve them
Exhibit a high attention to detail and maintain low error rates

Preferred skills:

Ability to multi-task in a fast paced work environment
Proficiency in Microsoft Office applications – with an emphasis on MS Excel
Outstanding analytical and technical skills
Ownership and proven track record of working projects to completion
Demonstrated ability to use data to back up assumptions
Exceptional organizational skills and ability to maintain composure under pressure
Excellent customer service skills to apply towards internal and external stakeholders
Ability to determine customer needs and provide appropriate solutions for their business
Understanding of the video game industry, Twitch Prime, and Amazon.com
Excellent written and communication skills
Demonstrable effective conflict resolution and negotiating skills
Exemplary self-discipline and a bias for action
Basic proficiency with Photoshop or other digital imaging tools
Working knowledge of JIRA and Confluence