Job summary
Come lead the talented, dedicated technical writers working on the forefront of cloud technologies in AWS Documentation! We are hiring a Senior Documentation Manager for our Game Tech services documentation team. Your team plays a critical role in our customers’ success by providing clear, concise, accurate content tailored to the needs of our customers.
As documentation manager, you will manage a team of programmer writers and technical writers who develop our public facing technical documentation and code examples for AWS Game Tech services. You will work closely with engineering teams and other groups to define team deliverables, priorities and processes. You may also contribute to the writing and editing of the documentation from time to time.
Ideally, you have a technical background, can get comfortable using new AWS services quickly, and work well with writers, SDEs, PMs, and senior leaders. You have outstanding people management skills, and a demonstrated ability to deliver high-quality technical content. The ideal candidate also has experience working with cloud technologies and developers, and understands the needs of current and potential cloud customers.
Lastly, you should love (or at least deeply understand the challenge of) making modern games, and understand the value cloud services offer for networked multiplayer games. You’ll be working with a lot of gamers and game developers, and being able to speak the lingua franca of the industry is essential to move at an Amazonian pace.
Key job responsibilities
- Lead and develop your team of Technical Writers.
- Help to shape and deliver content strategies that drive continuous improvement and customer satisfaction.
- Drive content strategy and planning with engineering partners, writers, and others.
- Define writing projects and set team and shared goals.
- Work with writers and editors (Yes, we have editors!!) to help improve writing quality.
- Identify and drive opportunities to improve efficiency.
- Drive customer learning efforts and engage with the community.
- Create, maintain and improve technical documentation!
- Track, analyze, and report on content performance against customer goals using key metrics.
About the team
AWS is constantly moving and that can be one of the best parts about this job! You will always be learning and growing. But our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work. Our focus is on Customer Obsession and Delivering Results – and if you can deliver results that satisfy our customers, well, why would we interfere with a great thing by setting specific work hours for you?
This bit’s also important to consider: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion, especially in AWS Game Tech documentation, because we believe anyone can and should be able to create games and feel supported in that endeavor. And since we’re in the business of communications and innovation, we need voices that understand and can speak effectively to all kinds of gamers and game developers, to grow excitement and engagement not just among traditional audiences and genres, but new and emerging ones as well. We offer the opportunity to belong, connect, and contribute as members of a growing number of active affinity groups and employee resource groups. We host annual and ongoing learning experiences that cover a variety of inclusion and diversity issues, such as our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
We’re a place where you can have impact based on the professional experience you’ve developed and will develop, and we’ll support your growth along the way.
BASIC QUALIFICATIONS
- Bachelor’s degree or equivalent professional or military experience.
- Experience managing people and geographically distributed teams working on different projects.
- Demonstrated ability to present complex technical information clearly, for a technical audience.
- Experience planning and delivering customer-focused documentation.
- Experience working directly with engineering teams on products for a technical audience, such as developers, DevOps, IT professionals, engineers, or scientists.
- Experience working with cloud services or other developer-focused products.
- Experience working in an agile programming environment.
PREFERRED QUALIFICATIONS
- Experience with game development and cloud technologies.
- Familiarity with (or a working knowledge of) at least one programming or scripting language.
- Experience with cloud infrastructure/architecture and distributed systems.
- Experience working directly with engineering teams.
- Experience working with Git or similar distributed version control system.
- Experience working with technical communicators.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
