Amazon Game Studios is looking for a talented Senior Product Manager to manage live operations product management for Crucible.

Your Responsibilities:

You are a simplifier. Determine when it is appropriate to build, improve an existing solution, or integrate existing features for a more cohesive end-to-end customer experience. Influence technical priorities and business strategy through data-driven contributions. Make sure business and technology teams are aligned to customer needs. Discern which features are essential, can be triaged, as well as which can be omitted altogether. You do not allow software work to be de-scoped to a less than acceptable product. You are an effective negotiator, make smart trade-offs (e.g., time vs. effort vs. features), and drive appropriate schedules. Willing to readjust priorities to ensure the right customer, technology, and engineering outcomes.
Proactively mitigate risks and help reduce a product’s exposure to classic failure modes (e.g., requirements not sufficiently understood, ineffective cross-team collaboration, insufficient testing). Influence teams to eliminate problems that stifle innovation or cause user dissatisfaction. Use your judgment to test assumptions and know when to enlist senior leader reviews to ensure solutions scale to meet “think big” business ideas. You know how and when to escalate without damaging relationships. When confronted with discordant views, you are able to find the best way forward and influence others to follow that path (build consensus).
Develop product plans that have clear, measurable success criteria. Define mechanisms and metrics (e.g., KPIs, funnels, conversion, awareness) that enable you to quickly explain your product’s/feature adoption, performance and any variance against goals. Proactively seek out new and improved data/mechanisms that make the customer experience visible and to ensure your product stays aligned with business goals. Define showstoppers related to product quality, make sure bugs are triaged, and ensure issues are resolved or mitigated in the right order
Report and communicate weekly KPI results, progress toward long term goals, near term tactics and long term strategy for ensuring targets are hit across the org.
Partner with marketing, community and game leads to plan and manage launches of major new features and marketing campaigns.
Partner with competitive team to build out functional business plans and operational KPI’s for a viable esport gaming ecosystem with the potential to grow to its own business unit.

BASIC QUALIFICATIONS

3+ years professional experience managing, PM'ing or producing game operations at scale.
8+ years game industry experience.

PREFERRED QUALIFICATIONS

3+ years professional experience managing all aspects of player lifecycle for a game at scale (games with over 250k monthly unique users).
2+ years game design experience.
2+ Years PR and community facing experience.
2+ Years QA experience.
Ability to think on your feet and respond to rapidly changing data sets in real time.
Passionate self-starter, decisive and able to move with speed to implement ideas.
Ability to work cross-functionally and influence decisions by using data across a variety of signals to build convincing arguments that address the needs of stakeholders.
Ability to problem-solve using creative thinking and innovation.
Experience weighing competing needs and ability to make trade-offs and tough calls quickly using data and analysis in a way that is timely. Recognizes the point of diminishing return of data analysis to make optimally speedy and informed calls.
Excellent verbal and written communication.
Familiarity with Twitch.
Experience with competitive esport ecosystems on the publisher, team, or tournament organizer level
Familiarity with data analysis and visualization tools (Tableau, STATA, SAS, JMP, etc…).
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.