At Amazon Game Studios (AGS), we believe that games have the power to connect communities at a massive scale. We are seeking the industry’s best to help us create, publish and support our ambitious games. Join us, and you’ll have the power of Amazon technology, including Twitch and AWS, to shape the future of games. You will work alongside talented industry veterans, with key contributors from dozens of titles including League of Legends, StarCraft II, Diablo 2, Magic: The Gathering, Age of Empires, Bioshock, Thief, and The Sims.

We are looking for a seasoned and resourceful leader to manage the pipeline for live game operations. The ideal candidate for this position will lead a cross discipline team and work closely with both internal and external game teams to establish an operating framework for live operations including, but not limited to security & legal compliance, technical integrations, commerce touch-points, build deployments, and customer service tools and connections. This includes developing proper SLAs across the publishing organization to increase efficiency, improve scalability in the pursuit of a highly functioning games as a service operation.

In addition to infrastructure development, the role entails working side by side with peers to determine an optimal post release roadmap and responding to business objectives of the changing live environment. You will help build a responsive team to operate our 24/7 global service. This is a hands-on role with a large business impact. You should be a highly creative and data-driven leader as well as an excellent communicator.

We Expect This Leader To

Quickly gain a deep understanding of our players and our games
Oversee infrastructure development for games as a service
Work closely with the engineers to architect and develop the best technical design and approach
Coordinate effectively with the central, marketing and game teams, as well as Twitch, finance and legal
Ensure clear communication and coordination across relevant teams
Prepare technical requirements and software design specifications
Have expansive knowledge of GaaS (PM knowledge a plus) and experience working in multi-cultural environments
Report on status of development, quality, operations and system performance to management
Have ability to take a project from scoping requirements through actual launch of the project
Communicate with users, other technical teams, and management to collect requirements, describe product features, and technical designs

Basic Qualifications

Bachelor degree
7+ years of experience in technology project coordination and delivery of distributed multi-tier applications
5+ years of experience in Cross Platform, F2P, and Live Ops

Preferred Qualifications

Passionate about game development
Deep experience with console or PC game publishing including go to market approaches
Demonstrated ability to identify and solve ambiguous problems and, in particular, a history of identifying customer needs and inventing new ways to meet those needs
This leader will be a big thinker who is perpetually focused on the strategy, yet is also tactical and makes sure we have excellent execution
Analytical horsepower to break down complex problems, and a strong will to get stuff done and deliver results
Ability to thrive in a high-energy, fast-paced environment
Ability to communicate vision and drive execution and work across the team
Successful history of working collaboratively in a creative environment with game design teams
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional/technical depth and complexity for this role

Amazon is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age