Description

Interested in Amazon Echo and Alexa? Come work with the Alexa Personality Experience Design team! Our team combines creativity and compassion with technology, inventing and building new voice-forward Alexa interactions and experiences that engage and delight our customers in brand new ways.

The Amazon Alexa team is looking for a talented person to drive end-to-end product ideation, prompt & conversation design and implementation in the Alexa Personality space. You must be an innovator, since you will be expected to originate new interaction paradigms for exciting and ambitious ideas for which no standards currently exist. You must be extremely proactive, because you will regularly find yourself in uncharted territory where the key to your success will be to get ahead of the curve. You must be a collaborator, as you will be working side-by-side with product managers, VUI designers and engineers to bring your ideas and experiences to life. You must be a pragmatic visionary who can translate business needs into leading-edge customer-focused solutions.

As a member of a growing creative team, you will also be responsible for helping prioritize the team’s work and magnifying the impact of the team’s output across organizational boundaries.

We’re Looking For a Designer Who Can

Craft successful conversational voice interactions and compelling spoken prompts
Collaborate on a team that writes jokes, songs and stories, as well as guides the complex, developing relationship between the user and Alexa
Understand the nuances of a personified AI, and how that affects the way interactions are crafted
Empathize with the customer and craft an appropriate experience
Infuse interactions with the light humor and wit that has become a hallmark of Alexa, when appropriate
Initiate and support the development of new product ideas
Provide ongoing support for projects delivering enhancements to existing interactions/experiences (study, refine, test, develop, implement, repeat!)
Help define and maintain the enterprise standards for AI personification
Continually seek to understand the capabilities and technical constraints of the systems with which you’ll be working

Deliverables In This Role Would Include

Identification of use cases and opportunities to engage customers
Proposals and/or storyboards of prospective experiences
Sketches of proposed interaction flows
Conversational prompts, both short-form and long-form
Documentation providing rationale and data behind decisions

Basic Qualifications

Bachelor’s degree in Creative Writing, Journalism, Linguistics, Communications, Emerging Media, Human-Computer Interactions, or related fields, or equivalent work experience
2+ years experience creating interactions for virtual assistants (i.e. chatbots, voice assistants)
7+ years of creative writing experience, including character development

Preferred Qualifications

2+ years of experience as a UX designer, interaction designer, VUI designer, UX writer, content strategist, or related roles
Excellent written and verbal communication, presentation, and organizational skills
Ability to manage ambiguity, work autonomously, and multi-task in an agile environment
Familiarity with experience design principles and core values
Recent experience working with AI concepts, voice-driven design, or multi-modal speech interfaces
A working understanding of speech, language and voice recognition technologies, including SSML
Background in script writing, narrative game design or other creative writing
Background in psychology, anthropology, or related fields
Background in film, theater, music, improvisational comedy, or related experience
Experience working cross-team and synthesizing feedback and input from product management engineering, marketing, and user research
Experience presenting to and advising senior management
Work samples demonstrating past work in the form of creative writing samples, dialog writing, character or persona design, etc., which showcase your process (outlines, sketches, storyboards, detailed presentations)