Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children. Adventure Academy™, the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
Summary:
Our Customer Success team is in search of a Project Manager who is highly detail-driven, self-motivated, and an analytical problem solver. In this role, you will support our school customers in a fast-paced, multi-project environment, collaborating with Customer Success, Sales, Customer Support, and product teams. This role will be responsible for ensuring new customer software instances are set up, be instrumental in cross-functional customer issue resolution, and a thought partner for workflow and process improvements. The ideal candidate will be super organized, believe in awesome customer experience – both internal and external, and tech savvy with an ability and curiosity to learn about our products.
Responsibilities:
Document critical steps in the implementation process and capture any nuances specific to the customer. Ensure technical setup supports a customer’s goals and is aligned with Sales and Customer Success expectations.
Manage the list of new client implementations and ensure that accounts are set up and provisioned in a timely manner.
Become a subject matter expert on implementation processes and provide virtual training to customer product administrators as needed.
Triage customer issues through collaboration with Customer Support, Product teams, Customer Success and Sales. Ensure issues are prioritized appropriately, and resolutions are found and communicated effectively.
Provide process oversight, identifying where workflows need re-enforcement, clarifications, or improvements. Help prioritize these updates and facilitate the design and alignment of updates or new processes.
Required Qualifications:
2+ years Project management experience
Deep understanding of K-12 student rostering processes such as Clever and Class Link.
Strong verbal and written communication, presentation, and client management skills are required.
Demonstrates excellent organization and practical problem-solving abilities.
Highly organized and able to transfer strategies into actions that deliver results; ability to manage several projects simultaneously.
Ability to effectively collaborate across multiple teams and update key stakeholders when necessary.
Experience with tools such as Salesforce, Jira, Zendesk, Churn zero a plus.
The estimated salary range for a new hire into this position is $65,000 USD to $70,000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.
Age of Learning currently provides:
90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums
A 401(k) program with employer match
15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days
Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions
