This job listing expired on Apr 1, 2020
Responsibilities:
- Planning and improvement of Service Warranty Programs, and Service Provider Partnerships.
- Responsible for managing world-wide outsourced service providers for designed warranty programs
- Responsible for interacting with world-wide customers of value-added-Distributors, System-Integrators, to provide after-sales service supports, and issues recovery.
- Responsible for working with ODM/Suppliers for warranty Programs Terms-Conditions, defining orderable spare parts and relate ordering information.
Work experience:
- 5~10 years of relevant work experiences in Warranty, Spare Planning, RMA operations, Call-center, on-site service supports, product reverse-engineering process.
- Experience in Service Operations, Warranty Planning & Managing Service Providers,
- Education: Bachelor’s degree in engineering, management or related field.
- Fluent in English. Able to work with overseas people in English.
- Salary:Negotiable
