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(Closed) Country Service Manager in Korea (Team Leader Level)

2 months ago by ASUS

Seoul, South Korea

Job Level: Senior

Contract: Full Time

Sector: Executive & Management

Responsibilities:

Lead local service team.

  • Drive and lead the local service team and overall service business.
  • Responsible for building, developing, managing and leading the service team.
  • Be the bridge from regional service team to deploy service strategies locally.
  • Coach and develop succession planning program to build and upskill all service employees.


Service partners Agreements & management.

  • Country Service Manager negotiates the service agreements with service providers in terms of KPI and costs under supervision of HQ department.
  • Country Service manager will hold weekly/ monthly concall with service partners to monitor service level and will hold on site QBR to service partners.
  • Country service manager handle all service escalation cases and help in the process of selection. Also, audit is proceeded Asus service partners based on internal Asus processes.


Service KPI Management and report.

  • Manage Service KPI Index.
  • Liaising with head office and writing up Weekly/quarterly/annual reports.


Service coordination (SYS/OP/Commercial)

  • Accountable and responsible for service sales growth and executing/implementing the regional service sales strategies locally
  • Country Service Manager is the facilitator of service relations between Asus customers and Asus partners about customer service.
  • Researching the country or region thoroughly and adapting strategies accordingly.
  • Control Service cost through cost saving strategy.


Service Business Development

  • Country Service Manager supports Sales and Marketing teams to negotiate Asus warranty service terms to win market share in the country Distribution/Retail Market. Service manager will support sales on special agreements with retailers on following Asus service guidelines
  • Business Review on site are to be held on regularly basis with Asus sales team and Asus Key-customers in order to align service performance to customer requests.
  • Implementing an effective brand strategy and ensuring consistency for service.

Qualifications

  • You must be living in Korea and own a Korean permanent residency.
  • The Korean language should be native level, and English should be above the business level. (both speaking and writing)
  • Knowledge of PCs and computer componets is essential.
  • Bachelor's degree in Electronics / IT Engineering or equivalent
  • Possess 7 years of relevant working experience as IT or Hardware product service manager.
  • Leading and managing team experience over 2years.
  • Experience leading and/or creating processes preferably within the service environment
  • A good knowledge base of the country/region, and The ability to provide excellent customer service.
  • Capable to work in fast changing environment; handle high stress level; logical and analytically.
  • Proficient in MS office and relevant programs.
  • Excellent communication skills

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